Customer Guidelines

By engaging our services, you acknowledge that you have read and agree to the policies outlined below.

Home Access

To ensure your cleaning goes smoothly, please provide us with a door or garage code, or a secure lockbox with a key. Our team does not carry or store client keys at our office.

If our team is unable to access your home on the scheduled day, a fee of 50% of the service cost will be charged to cover operational expenses and compensate your assigned cleaner for their time.

 

Cancellation & Rescheduling

We ask for a minimum of 48 business hours' notice for any cancellation or rescheduling. Please keep in mind that we are not available after hours or on weekends, so plan accordingly.

Cancellations made within that window will incur a 50% fee of the service cost. This covers preparation already completed and ensures your cleaner is compensated for lost work.

We understand that life happens, and we'll extend grace on a first occurrence. After that, the fee will apply without exception. If you have questions, please don't hesitate to reach out — we're happy to help.

 

Payment

A credit card on file is required prior to service. Payment is processed at the time of service.

If you received an estimated quote for a one-time cleaning, please contact our office directly for final pricing — our technicians do not have access to real-time pricing information. Your card will not be charged until we've spoken with you to confirm the details following your initial cleaning.

 

Rate Adjustments

We believe in full transparency around pricing. If our rates change, you'll always receive advance notice. Adjustments typically reflect changes in the cost of living or improvements to our services.

 

Gratuity

Gratuity is never expected, but always appreciated. If you'd like to tip your technician, we suggest 10–15% of the service fee. You'll have the option to add a tip directly when you receive your invoice.

Preparing for Your Appointment

A little preparation goes a long way. If you're able to pick up clutter, toys, or personal items before we arrive, it allows our team to focus on deep, thorough cleaning rather than tidying. Think of it as setting the stage — we'll handle the rest.

The Cleaning Environment

Our team works most efficiently in a quiet, distraction-free space. If you work from home, we'll do our best to work around you.

For safety reasons, we ask that pets be secured in a comfortable area while we're working. We use professional-grade equipment and products that aren't suited for unsupervised contact with animals or young children. Our team is friendly and professional — they're here to clean, so there's no need to entertain them or prepare anything on their behalf.

 

Pet Waste & Litter Boxes

Our team does not clean up pet waste of any kind — including accidents on floors, furniture, or any other surfaces — and we do not clean inside litter boxes under any circumstances. If our team arrives and encounters pet waste in an area that requires cleaning, they will skip that area entirely.

We ask that any accidents be addressed before your appointment to ensure your home receives the full clean it deserves.

 

Cleaning Supplies & Tools

CleanFlorida arrives with the supplies and tools needed to clean your home. We do ask that you provide:

• A vacuum cleaner (to prevent cross-contamination between homes)
• A toilet brush in each bathroom

We use pH-neutral, eco-friendly products. We are a bleach-free company.

If you prefer that we use your own products or tools, we're happy to accommodate that request. Please be aware that we're most familiar with our own tested products, and we can't guarantee the same results when using alternatives.

 

Breakage & Damage

We handle your home with great care. Out of the hundreds of thousands of items we interact with each year, our breakage rate is an exceptionally low 0.0013%. That said, accidents can happen, and we want our policy to be clear.

 

What we can't be responsible for: Items that are unstable, unsecured, or fragile by nature — including top-heavy décor, pictures not properly hung, wobbly fixtures, unsecured window treatments, or chandelier bulbs that aren't tightened. We ask that you move valuable or irreplaceable items out of areas we'll be cleaning prior to your visit, or let us know to skip those areas.

What we will do: For any breakage we are responsible for, we will reimburse up to $100 per item following a review of the incident. If you provide your own cleaning products, we'll follow label instructions, but we cannot be held responsible for any damage caused by those products.

Normal wear and tear on your vacuum is expected over time. We'll clean it out after each use, but maintenance and repairs remain the homeowner's responsibility.

Quality & Satisfaction

We stand behind our work. After each visit, you'll receive a Quality Control Survey — we read every response and use your feedback to improve.

If something wasn't cleaned to your satisfaction, please contact us first. We'll make it right. Our team takes pride in their work, and your feedback helps us do better. A field supervisor periodically joins or follows up after cleanings to ensure our standards are consistently met.

We offer a 100% satisfaction guarantee. If something didn't meet your expectations, reach out and we'll find a solution.

 

Insurance

CleanFlorida carries Liability Insurance, Workers' Compensation, and Bonding for theft. Certificates are available upon request.

Taxes

All CleanFlorida team members are W-2 employees — not independent contractors. We handle all payroll taxes. Neither you nor our employees will receive a tax obligation as a result of our working relationship.

Non-Compete & Recruitment Policy

All CleanFlorida employees sign a two-year non-compete agreement upon hire. They are prohibited from performing cleaning services for CleanFlorida clients — privately or through another company — during their employment and for two years following their departure. Violations carry a $2,500 contractual penalty.

We invest significantly in recruiting, screening, training, and onboarding every member of our team. If you wish to hire a CleanFlorida employee directly, a minimum recruitment fee of $5,000 applies. This reflects the real cost of finding and training their replacement.

Thank you for trusting CleanFlorida with your home. We don't take that lightly, and we're committed to earning that trust at every visit.